Terms of Service

Last updated: [DD/MM/YYYY]

1. Service provider

The Services are provided under the brand Anthares Host.

Contact: [email protected] · WhatsApp +351 914 800 132 · Telegram @anthareshost.

2. Scope

These terms govern the purchase of dedicated servers (1 and 10 Gbps ports), virtual private servers (VPS), web hosting and cybersecurity services (the "Services"). By placing an order, the customer confirms they have read and accepted these terms, the Privacy Policy and the Acceptable Use Policy (section 8).

3. Orders and activation

• Orders are placed in the Client Area or through our contact channels, and the contract is concluded upon confirmation and payment.
• Indicative activation times: hosting and VPS the same day; dedicated servers within 24–48 hours, depending on configuration and stock availability.
• The customer must provide accurate information and keep it up to date. We may request identity verification to prevent fraud.

4. Pricing and payment

• Prices shown to consumers include VAT at the applicable legal rate.
• Services are paid in advance for each billing cycle (monthly, quarterly, yearly). Payment methods: [e.g. card, PayPal, bank transfer].
• If payment is not received, the service may be suspended [X] days after the due date and cancelled after [Y] days, with prior notice by email.
• Price changes are announced at least 30 days in advance and apply from the next renewal. The customer may cancel before that date.

5. Term, renewal and cancellation

Services renew automatically for equal periods, with no lock-in. The customer may cancel at any time in the Client Area, effective at the end of the paid cycle. After cancellation, service data is permanently deleted within the period stated in the Privacy Policy. We recommend making your own backup beforehand.

6. Right of withdrawal (consumers)

If you are a consumer, you have 14 days from the conclusion of the contract to withdraw without giving a reason (Portuguese Decree-Law 24/2014). Simply notify us by email at [email protected], for example using the template below.

If you expressly ask for the service to start within that period, you only pay for the time the service was active. Refunds are issued within 14 days, using the same payment method.

This right does not apply to business customers.

7. Service level (SLA)

We target 99.99% monthly network availability, excluding scheduled maintenance (announced at least 48 hours in advance) and causes beyond our control. If monthly availability falls below the target, the customer may request a credit of [e.g. 5% of the monthly fee for each 0.1% below, up to 50%], within 30 days.

8. Acceptable Use Policy

The Services may not be used, directly or indirectly, for:

• illegal activities or activities that infringe third-party rights, including copyright and trademarks;
• child sexual abuse material or any content promoting it (this will be reported to the authorities immediately);
• spam, phishing, fraud or malware distribution;
• DDoS attacks, unauthorized port scanning, intrusions or botnets;
• open proxies or relays, or hosting sites subject to repeated abuse;
• penetration testing without written authorization from the owner of the target system.

Report abuse originating from our network: [email protected].

9. Illegal content notices — Digital Services Act (EU 2022/2065)

• Single point of contact for authorities, the European Commission and users (Arts. 11 and 12): [email protected]. Accepted languages: Portuguese and English.
• How to report (Art. 16): provide the exact location (URL or IP) of the content, explain why you consider it illegal, and include your name and email (except for reports of child sexual abuse). You must also state that the notice is made in good faith.
• We acknowledge receipt and review every notice diligently and objectively. If we remove or block content, we inform the affected customer with a statement of reasons (Art. 17), and the customer may contest the decision at the same email address.
• Suspected crimes that threaten people's life or safety are reported to the competent authorities (Art. 18).

10. Backups

Where a plan includes backups, we take them at the frequency stated in the plan, without a guarantee of full recovery. On dedicated servers and VPS, the customer is responsible for their own backups unless a backup service is purchased.

11. Suspension

We may suspend a service, with prior notice where possible, in case of a breach of these terms, non-payment or a threat to network security. One example is a compromised server attacking third parties: in that case, we may isolate it immediately and notify you right after.

12. Liability

Our liability is limited to direct damages caused by our fault, up to the amount paid for the affected service in the previous 12 months. This does not apply to willful misconduct, gross negligence, harm to life or physical integrity, or consumer rights that the law does not allow to be limited. The customer is responsible for the content they host and for the security of the credentials and software they install.

13. Data protection

Customer data is processed in accordance with the Privacy Policy. For personal data the customer hosts on the Services, Anthares Host acts as a processor (Art. 28 GDPR). In that role, Anthares Host undertakes to:

• process it only on the customer's instructions;
• ensure confidentiality and security;
• notify breaches without undue delay;
• assist the customer with data subject requests;
• delete or return the data at the end of the contract.

You can ask us for a signed data processing agreement (DPA).

14. Complaints

You can submit a complaint directly at [email protected].

15. Governing law and jurisdiction

These terms are governed by Portuguese law. For business customers, the competent court is that of [City]. Consumers retain the protection of the mandatory rules of their EU country of residence and may bring proceedings in the courts of their domicile.